How long will it take for my order to arrive?
ENDLESS undertakes to send your order in less than 24 hours from the completion of the order (business days). From that moment, the delivery time for shipments to Spain (Peninsula) is 72 hours for standard shipments, and 24 hours for express delivery (business days). Shipments to Balearic Islands have a delivery time of 3-4 days and shipments to Portugal have delivery time of up to approximately 72h. (business days) Shipments to the Canary Islands, Ceuta and Melilla are made by Postal Mail, so the delivery time can be up to a week.
For shipments to the EU, the delivery time may vary from 5 to 8 business days from the issuance of the order. Shipments outside the EU can take between 8 and 12 business days, depending on the country of destination.
Can I cancel my order?
Orders that have been issued cannot be canceled. If you want to cancel your order, send us an email to hello@endlessport.com notifying the cancellation of your order and the reason for cancellation, and we will do everything we can to help you. You can also manually cancel your orders in the order history of your user account. If you do not see the cancellation link, it is because we will probably have already prepared and sent your order.
Do you ship worlwide?
ENDLESS ships worldwide. It is important to note that some international shipments may be subject to customs duties and taxes. In any case, ENDLESS undertakes to generate the necessary documentation for customs clearance, but under no circumstances will it be responsible for any additional costs arising from the shipment. In order to receive the goods in these countries subject to customs, the customer must pay all fees, taxes or duties required by the customs authorities of the destination country. In the event that the customer rejects the shipment or refuses to make such payment, the customer will be responsible for paying all duties, taxes and fees, as well as any charges for returning the goods. This amount will be deducted from the refund.
How are shipments to the UK?
Shipments to the United Kingdom are subject to customs charges and must be paid by the recipient, usually in cash, upon delivery of the parcel.
The exact amount of these charges cannot be calculated before the shipment is arranged. The transport company will notify the recipient of the total amount to be paid once clearance has been completed and the goods have been released by customs.
For goods purchased from ENDLESS and shipped to a customer in the United Kingdom, with a value of £0 to £135, no customs duties apply.
If the value exceeds £135, VAT + possible customs duties (depending on the type of product/tariff heading) will be payable upon entry into the United Kingdom.
Where is my order?
We want you to control your orders at all times. Therefore, when we send your order you will receive a confirmation email in which we will provide you with a link to track your order live. In addition, you can see this link in the “My Orders” section in your user account. If you have any questions or need to provide new information for the delivery of your order, you can contact Tipsa Customer Service.
What happens if i want to change my shipping adress?
Once your order has been sent, unfortunately we will not be able to make any change of address. Any change of post-shipment address will have an extra cost of € 5.95 which must be paid by bank transfer or via PayPal to the account hello@endlessport.com
If you think you are on time and want to change the shipping information, contact our Customer Service team by sending an email to hello@endlessport.com
What should I do if an item arrives defective?
ENDLESS only sells items in perfect condition, so, if exceptionally an item arrives in poor condition, contact us by sending an email to hello@endlessport.com
GIFT CARD
IF YOU BUY THE CARD AS A GIFT:
You will receive a personalized physical card in a special gift-ready box that you can redeem for products on our website during the 1-year period. You just have to choose the value of the gift (€100, €150 and €200) and when you place the order, in the “CUSTOMER REMARKS” section, tell us the name of the person/s making the gift and the name of the recipient of the gift card.
IF YOU HAVE RECEIVED AN ENDLESS GIFT CARD:
With this personalized gift card you will be able to purchase the value of all the items on our website for a period of one year.
Contact our customer service department (hello@endlessport.com or WhatsApp) and tell us who gave you the gift and a list of the items you wish to receive. (a photo of a cart from our website is also valid.)
Please note that transport is not included: €3.95 Peninsula and Balearic Islands, €6.95 Portugal, €11.95 Europe EU and €29.95 rest of the world.
If the final amount of the order with transport exceeds that of the card, the difference will have to be paid by bank transfer (our customer service team will provide you with the account number).
To send the package we need your full name, the shipping address, your telephone number and an email address. And in a few days you will receive your gift.
CHANGES AND RETURNS
We accept exchanges on orders from European Union countries.
For all other international countries, only returns are accepted. With the exception of Switzerland, Australia, and the United States, where returns are not accepted.
ENDLESS only sells items in perfect condition, so if, exceptionally, an item arrives in poor condition, please contact us by sending an email to hello@endlessport.com
Can I change my items?
We accept changes in the following cases:
- My purchase was made from an EU country.
- I received the order in poor condition
- I was wrong in size and I would like to change it. (Socks must to be in your original package without unpacking)
- The product is not what I expected and I would like to exchange it for another.
In any case, it is essential that the products subject to a change are in perfect condition and without obvious signs of use, otherwise no change can be made. Exchanges and returns will not be accepted with the cardboard labels separated from the garment. It is your responsibility to provide adequate packaging to ensure that the items arrive at ENDLESS in perfect condition. If you have difficulty finding a suitable packaging, we suggest using the original box in which you received your order.
For international exchanges and returns, the cost and agency are borne by the customer.
In the case of returns, any possible customs charges/additional fees are also borne by the customer.
To process a change, write us an email to hello@endlessport.com Subsequently, you can send us (via certified mail) the items you want to change to the following address:
E N D L E S S
C. Ribot i Serra, 81
08208 Sabadell, Spain