In what cases can I return an item?

  • I have received the order in poor condition.
  • I was wrong in size and I would like to change it (except socks)
  • The product is not what I expected and I would like to exchange it for another (except socks and racket bags)

In any case, it is essential that the products subject to a change are in perfect condition and without obvious signs of use, otherwise no change can be made. It is your responsibility to provide adequate packaging to ensure that the items arrive at ENDLESS in perfect condition. If you have difficulty finding a suitable packaging, we suggest using the original envelope in which you received your order.

What should I do to make a change?

Write us an email to notifying you of your intention to change an item. When your change is approved by our Customer Service team, the new item will be sent to you with instructions to deliver the one that you will change to the courier at the time of delivery.

For changes of an international nature, our Customer Service team will inform you about the procedure and the corresponding cost. ENDLESS will not be responsible for any loss that the package has suffered during the shipment, and it will be the client's responsibility to ensure that said package arrives at our facilities in perfect condition.